Your Property Manager in partnership with BFL CANADA has created a Landlord Program for their clients. The Property Management Group owns the Policy and makes available the insurance to you as their Client.
2. CAN I PICK A DIFFERENT EXPIRY DATE?This is a program and has a common expiry date. The expiry date will automatically fill with this date and cannot be changed
3. WHAT ARE THE DEDUCTIBLES?Property and Contents Deductible for All Cover Losses is $1,500
General Liability Deductible is $1,000
Yes, this is Included in the package.
5. IS THERE EARTHQUAKE COVERAGE?Yes, subject to Provincial Restrictions
6. HOW CAN I OBTAIN THE WORDINGS OF MY POLICY?After you have completed your transaction, your policy documents will be sent by email along with your Invoice and additional Insurance documents. However the wording of your policy is also available via the home page under “View my documents” and by clicking the Lion Head on the top right of your screen.
7. CAN I ADD VACATION RENTALS TO THIS POLICY?No, we are unable to insure vacations rentals, Airbnb or short-term rentals under this Program
8. WHAT IF THE LOCATION IS VACANT?There is a 365 Day Vacancy Permit Endorsement – Subject to Warranties
9. Program Definition of ‘Under Renovation or Construction’In regards to the BFL CANADA Landlord Program, refreshing or updating your rental property consists of repainting, refacing cabinets, new fixtures, replacing damaged windows, updating appliances, replacing hardware, flooring, updating out dated systems, alarms and are acceptable risks under the Landlord Program.
Risks NOT covered under the BFL CANADA Landlord Program include but are not limited to work that consists of structural changes, wall removals, replacement of any joints, timbers or beams, drywalling, extensions, subdivisions or conversions, whole structure wiring/plumbing, whole structure window/door replacement.
10. CAN I PAY MONTHLY?Please proceed to payment options to review all of the Payment Options for this program, including Monthly
11. HOW DO I RESET MY PASSWORD?1) Go to the home page and select Existing User.
2) Under “Send” press “Forgotten password”
3) Enter your email address and username
4) Click “Request new password”
An email will be sent to you containing a link to reset your
password.
1) Log in as an Existing User
2) Select the option ‘Add Location’
3) Enter the Location Details
4) Proceed to payment
An email will be sent to you regarding the status of you Request
1) Log in as an Existing User
2) Select the option ‘Remove Location’
3) Confirm you will remove the location and no coverage will be in place for this location
4) Submit your request
An email will be sent to you regarding the status of you Request
1) Log in as an Existing User
2) Select the option ‘Make other Changes
3) Go to the Risk Location you need to make the change
4) Update the coverage, Mortgagee, Named Insured
4) Submit your request
An email will be sent to you regarding the status of you Request
1) Log in as an Existing User
2) Select Contact Information
3) Enter your updated information
1) Log in as an Existing User
2) Select ‘Cancel My Insurance’
3) Enter the requested information
4) Submit your request
A broker will contact you for any additional details and to complete your request
You can send your questions and / or concerns by email to: landlordshelp@bflcanada.ca or during business hours you can call 1-587-441-5315 | 1-844-441-5315 and ask to speak to a BFL Landlord program specialist.
18. HOW DO I MAKE A CLAIM?There is a dedicated complaints line that is available 24/7 at 1-877-807-5662. Alternatively, you can send your complaint by email to bfllandlordprogram@sedgwick.com
If you are reporting a complaint, please have your
policy number on hand as well as the time and date of your loss. If your claim is related to theft or vandalism, you will need to file a police report